Evans, James R. <br/><br/>
Quality and performance excellence :  management, organization, and strategy / 
James R. Evans 
 - Fifth edition 
 - Austalia :  Cengage Learning Asia Pte Ltd,  c2009 
 - x, 502 pages :  illustrations ;  25 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Foundations of quality and performance excellence -- Performance excellence  and organization theory -- Performance excellence and organizational behavior -- Leadership and implementation 
<br/><br/> The book presents the basic principles and tools associated with quality and performance excellence and provides many illustrations and end-of-chapter cases that can be used as basis for class discussion. 
<br/><br/><label>ISBN: </label>9789814272520 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD 62.15 .E93 2009