TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.
TI  - Managing for quality and performance excellence
SN  - 9781285094595
AV  - TS 156 .E93 2014  
PY  - 2014///
CY  - Australia
PB  - South-Western Cengage Learning
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes bibliographical references and index; Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence
N2  - The ninth edition of Managing for quality and performance excellence continues to embrace fundamental principles, criteria, and historical foundations of total quality, while proving a foundation for understanding and applying technical tools and performance excellence from an enterprise perspective
ER  -