Evans, James R. <br/><br/>
Managing for quality and performance excellence / 
James R. Evans and William Lindsay 
 - Ninth edition 
 - Australia :  South-Western Cengage Learning,  c2014 
 - xxi, 697 pages ;  26 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence 
<br/><br/> The ninth edition of Managing for quality and performance excellence continues to embrace fundamental principles, criteria, and historical foundations of total quality, while proving a foundation for understanding and applying technical tools and performance excellence from an enterprise perspective. 
<br/><br/><label>ISBN: </label>9781285094595 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TS 156 .E93 2014