Ismail, Ahmed <br/><br/>
Front office :  management and operations / 
Ahmed Ismail 
 - Philippine Edition 
 - Andover, Mass. :  Cengage Learning Asia Pte Ltd,  c2010 
 - 304 pages :  illustrations ;  23 cm. 
<br/><br/>Includes index. 
<br/><br/>Chapter 1. Hotels-Past and present -- Chapter 2. Hotel classifications -- Chapter 3. The hotel guest -- Chapter 4. The guest room -- Chapter 5. Hotel organization -- Chapter 6. Front office overview -- Chapter 7. Room rate structure -- Chapter 8. The property management system -- Chapter 9. Guest accounting -- Chapter 10. Night audit -- Chapter 11. Housekeeping -- Chapter 12. Reservations and forecasting -- Chapter 13. Measuring hotel performance -- Chapter 14. Guest service 
<br/><br/><label>ISBN: </label>9789814296564 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOTEL FRONT DESK PERSONNEL
<br/><br/><label>LC Class. No.: </label>TX 911.3.F75 .I86 2010