Riley, Julia Balzer <br/><br/>
Communication in nursing / 
Julia Balzer Riley 
 - Seventh edition. 
 - St. Louis, Missouri :  Elsevier Science,  c2012 
 - xiv, 354 pages :  color illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Responsible, assertive, caring communication in nursing -- The client-nurse relationship : a helping relationship -- Solving problems together -- Understanding each other : communication and culture -- Working together in groups -- The changing world of electronic communication -- Warmth -- Respect -- Genuineness -- Empathy -- Self-disclosure -- Specificity -- Asking questions -- Expressing opinions -- Humor -- Spirituality -- Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk -- Confrontation -- Refusing unreasonable requests -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and responsibly with unpopular clients -- Managing team conflict assertively and responsibly -- Communicating at the end of life -- Continuing the commitment. 
<br/><br/> Beyond the basic concepts of therapeutic communication, Communication in Nursing, Seventh Edition is a unique approach to interacting with your patients and colleagues with empathy and sensitivity. This practical resource addresses a wide array of topics, including being assertive, electronic communication, respect, humor, confrontation, and requesting support, with a personal touch conveyed through quotes, stories, and poetry. 
<br/><br/><label>ISBN: </label>9780323083348 
<br/><br/><label>Subjects--Topical Terms: </label><br/>NURSE AND PATIENT
<br/><br/><label>LC Class. No.: </label>RT 86.3 .R55 2012