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Communication skills for pharmacists : building relationships, improving patient care / Bruce A. Berger

By: Material type: TextTextPublication details: Washington, D.C : American Pharmacists Association, c2009Edition: Third editionDescription: v, 254 pages ; 22 cmISBN:
  • 9781582121321
Subject(s): LOC classification:
  • RS 56 .B47 2009
Contents:
Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues Affect the relationship -- Cultural competence -- Communicating on sensitive topics -- Communicating with patients who have literacy limitations
Summary: Pharmaceutical care is the mission of pharmacy practice. It requires the development of covenantal relationship between pharmacist and patient, in which information is exchanged, held in confidence, and used to optimize patient care through appropriate drug therapy.
Item type: Books
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Includes bibliographical references and index.

Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues Affect the relationship -- Cultural competence -- Communicating on sensitive topics -- Communicating with patients who have literacy limitations

Pharmaceutical care is the mission of pharmacy practice. It requires the development of covenantal relationship between pharmacist and patient, in which information is exchanged, held in confidence, and used to optimize patient care through appropriate drug therapy.

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