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The Corporate guide to the Malcolm Baldrige national quality award : proven strategies for building quality into your organization / Marion Mills Steeples

By: Material type: TextTextPublication details: Milwaukee, Wisconsin : ASQC Quality Press, c1993Edition: Second editionDescription: xviii, 358 pages : illustrations ; 25 cmISBN:
  • 1556239572
Subject(s): LOC classification:
  • HD 62.15 .S74 1993
Contents:
Global economic realities -- Quality made in the USA -- Reasons to pursue Baldrige -- Quality works! the proof -- Baldrige process in action -- Leadership: category 1.0 -- Information and analysis: category 2.0 -- Strategic quality planning: category 3.0 -- Human resources utilization: category 4.0 -- Quality assurance of products and services: catagory 5.0 -- Quality results: category 6.0 -- Customer satisfaction: category 7.0 -- 1988 award winners: the best of the best -- 1989 award winners: what it takes to win -- 1990 award winners: winning is just the beginning -- 1991 award winners: electronic quality blitz -- Baldrige and TQM impacts: U.S. and global
Summary: The corporate guide to the Malcolm Baldridge National quality award meets the challenge of being both an eminently readable book about the principles of quality and an immensely valuable reference to the Baldrige quality process.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Annex II General Circulation Gen. Ed. - CBA GC HD 62.15 .S74 1993 c.1 (Browse shelf(Opens below)) c.1 Available NULIB000005685
Books Books National University - Manila LRC - Annex II General Circulation Gen. Ed. - CBA GC HD 62.15 .S74 1993 c.2 (Browse shelf(Opens below)) c.2 Available NULIB000005686

Global economic realities -- Quality made in the USA -- Reasons to pursue Baldrige -- Quality works! the proof -- Baldrige process in action -- Leadership: category 1.0 -- Information and analysis: category 2.0 -- Strategic quality planning: category 3.0 -- Human resources utilization: category 4.0 -- Quality assurance of products and services: catagory 5.0 -- Quality results: category 6.0 -- Customer satisfaction: category 7.0 -- 1988 award winners: the best of the best -- 1989 award winners: what it takes to win -- 1990 award winners: winning is just the beginning -- 1991 award winners: electronic quality blitz -- Baldrige and TQM impacts: U.S. and global

The corporate guide to the Malcolm Baldridge National quality award meets the challenge of being both an eminently readable book about the principles of quality and an immensely valuable reference to the Baldrige quality process.

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