Managing hotels effectively : lessons from outstanding general managers / Eddystone C. Nebel

By: Material type: TextTextPublication details: New York : Van Nostrand Reinhold Company, Inc., c1991Description: xxviii, 436 pages : illustrations ; 24 cmISBN:
  • 442238142
Subject(s): LOC classification:
  • TX 911.3.M27 .N43 1991
Contents:
The environment of the hotel business -- Service, people, & profits in the hotel business -- An overview of strategic planning -- Planning in hotels -- Hotel organization -- Coordinating the activities of a hotel -- Hotel staffing -- Motivation -- Communication in hotels -- Leading people -- Leading organizations -- An overview of controlling hotel operations -- Controlling results: hotel revenues & costs -- Control: getting employees to do things right & to do the right things -- The GMs' background & personal characteristics -- The day-to-day activities of outstanding hotel managers.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main General Circulation Tourism Management GC TX 911.3.M27 .N43 1991 (Browse shelf(Opens below)) c.1 Available NULIB000005370

Includes index.

The environment of the hotel business -- Service, people, & profits in the hotel business -- An overview of strategic planning -- Planning in hotels -- Hotel organization -- Coordinating the activities of a hotel -- Hotel staffing -- Motivation -- Communication in hotels -- Leading people -- Leading organizations -- An overview of controlling hotel operations -- Controlling results: hotel revenues & costs -- Control: getting employees to do things right & to do the right things -- The GMs' background & personal characteristics -- The day-to-day activities of outstanding hotel managers.

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