The Quality of service rendered by government agencies relative to training, selection and deployment of seafarers in year 2002 : an assessment / Roberto A. Neri

By: Material type: TextTextPublication details: Manila : National University, 2003Description: xvii, 118 leaves : 28 cmLOC classification:
  • GSD CEAS EDD .N47 2003 c.2
Contents:
Title Page -- Approval Sheet -- Acknowledgement -- Dedication -- Abstract -- Table of Contents -- List of Tables -- List of Figures -- Chapter 1: The Problem and its Setting -- Chapter 2: Review of Related Literature and Studies -- Chapter 3. Research Design and Methodology -- Chapter 4. Presentation, Analysis and Interpretation -- Chapter 5. Summary, Conclusions and Recommendations -- Bibliography -- Appendices -- Curriculum Vitae .
Summary: This study attempted to study the quality of service rendered to Filipino seafarers by government agencies. The aspects that the researcher has looked into included the profile or personal characteristics of the seafarers and their assessment of government employees in selected government agencies in terms of helpfulness, degree of satisfaction, effort made, efficiency, fairness, considerateness and flexibility.
Item type: Dissertation
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Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Dissertation Dissertation National University - Manila LRC - Graduate Studies Dissertation Doctor of Education - Educational Management GSD CEAS EDD .N47 2003 c.2 (Browse shelf(Opens below)) c.2 Available GSDIS000000499
Dissertation Dissertation National University - Manila LRC - Graduate Studies Dissertation Doctor of Education - Educational Management GSD CEAS EDD .N47 2003 c.1 (Browse shelf(Opens below)) c.1 Available GSDIS000000097
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Research Design: Descriptive Method.

Includes bibliographical references.

Title Page -- Approval Sheet -- Acknowledgement -- Dedication -- Abstract -- Table of Contents -- List of Tables -- List of Figures -- Chapter 1: The Problem and its Setting -- Chapter 2: Review of Related Literature and Studies -- Chapter 3. Research Design and Methodology -- Chapter 4. Presentation, Analysis and Interpretation -- Chapter 5. Summary, Conclusions and Recommendations -- Bibliography -- Appendices -- Curriculum Vitae .

This study attempted to study the quality of service rendered to Filipino seafarers by government agencies. The aspects that the researcher has looked into included the profile or personal characteristics of the seafarers and their assessment of government employees in selected government agencies in terms of helpfulness, degree of satisfaction, effort made, efficiency, fairness, considerateness and flexibility.

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