Managing the lodging operation / Robert Christie Mill

By: Material type: TextTextPublication details: New Jersey : Pearson Prentice Hall, c2006Description: xviii, 318 pages ; 24 cmISBN:
  • 131129937
Subject(s): LOC classification:
  • TX 911.3.M27 .M55 2006
Contents:
1. Introduction: How to Manage a Hotel -- 2. Protecting the Assets: Guests, Employees, Structure and Contents -- 3. Protecting the Assets: Financial Controls -- 4. Managing Supply and Demand -- 5. Improving Employee Performance -- 6. Increasing Income: Revenue Management -- 7. Increasing Income: Cost Management -- 8. Improving Productivity -- 9. Managing Customer Servic -- 10. Managing Quality.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main General Circulation Hospitality Management GC TX 911.3.M27 .M55 2006 (Browse shelf(Opens below)) c.1 Available NULIB000002166

Includes index.

1. Introduction: How to Manage a Hotel -- 2. Protecting the Assets: Guests, Employees, Structure and Contents -- 3. Protecting the Assets: Financial Controls -- 4. Managing Supply and Demand -- 5. Improving Employee Performance -- 6. Increasing Income: Revenue Management -- 7. Increasing Income: Cost Management -- 8. Improving Productivity -- 9. Managing Customer Servic -- 10. Managing Quality.

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