NRAEF ManageFirst : customer service : competency guide / National Restaurant Association Educational Foundation

Material type: TextTextPublication details: New Jersey : Pearson Prentice Hall, c2007Description: x, 100 pages : illustrations ; 28 cmISBN:
  • 132283816
Subject(s): LOC classification:
  • TX 925 .N38 2007
Contents:
Introduction -- Chapter 1. The importance of customer service to your business -- Chapter 2. Basic concepts for higher-quality customer service -- Chapter 3. Identifying customer expectations -- Chapter 4. Ensuring consistent service value -- Chapter 5. Ensuring profit
Item type: Books
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main General Circulation Hospitality Management GC TX 925 .N38 2007 (Browse shelf(Opens below)) c.1 Available NULIB000002037

Includes index.

Introduction -- Chapter 1. The importance of customer service to your business -- Chapter 2. Basic concepts for higher-quality customer service -- Chapter 3. Identifying customer expectations -- Chapter 4. Ensuring consistent service value -- Chapter 5. Ensuring profit

There are no comments on this title.

to post a comment.