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Total quality management / James R. Evans and William M. Lindsay

By: Contributor(s): Material type: TextTextPublication details: Andover, Mass. : Cengage Learning Asia Pte Ltd, c2013ISBN:
  • 9789814441001
Subject(s): LOC classification:
  • HD 62.15 .E93 2013
Contents:
Preface -- Part 1 The quality system -- Chapter 1 Introduction to quality -- Chapter 2 Philosophies and frameworks -- Chapter 3 Total quality in organizations -- Part 2 The management system -- Chapter 4 Focusing on customers -- Chapter 5 Process management -- Chapter 6 Performance measurement and strategic information management -- Chapter 7 Building and sustaining performance excellence in organizations -- Part 3 Six sigma and the technical system -- Chapter 8 Principles of six sigma -- Chapter 9 Design for six sigma -- Chapter 10. Tools for process improvement -- Appendixes
Summary: This edition of quality control and management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Bladridge Criteria, while providing a foundation for understanding and applying Six Sigma.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Annex II General Circulation Gen. Ed. - CBA GC HD 62.15 .E93 2013 c.1 (Browse shelf(Opens below)) c.1 Available NULIB000001793

Preface -- Part 1 The quality system -- Chapter 1 Introduction to quality -- Chapter 2 Philosophies and frameworks -- Chapter 3 Total quality in organizations -- Part 2 The management system -- Chapter 4 Focusing on customers -- Chapter 5 Process management -- Chapter 6 Performance measurement and strategic information management -- Chapter 7 Building and sustaining performance excellence in organizations -- Part 3 Six sigma and the technical system -- Chapter 8 Principles of six sigma -- Chapter 9 Design for six sigma -- Chapter 10. Tools for process improvement -- Appendixes

This edition of quality control and management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Bladridge Criteria, while providing a foundation for understanding and applying Six Sigma.

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