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The Quality imperative / the editors of Business week with Cynthia Green

Material type: Text

TextPublication details: New York : McGraw Hill Education, c1994Description: x, 214 pages ; 23 cmISBN:

70093458

Subject(s):

QUALITY OF PRODUCTS

LOC classification:

HF 5415.157 .B87 1994

Contents:

1. Questing for the best -- 2. The roots of quality: a short history -- 3. The global picture: how America stacks up with Japan and Europe -- 4. Quality's long, hard road -- 5. How to achieve quality: a guide to winning techniques -- 6. Chasing the dream: quality prizes and gurus -- 7. Quality in manufacturing -- 8. Quality in services -- 9. Quality in the public sector -- 10. Quality in R&D -- 11. TQM in the twenty-first century: paradigms for postmodern managers

Summary: This primer presents current developments in the field of quality management. It gives readers an inside look at: quality in manufacturing, quality in service, quality in Japan and Europe, and quality strategies. It also profiles select firms that have won the Baldrige Award.

Item type:

Books

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	National University - Manila	LRC - Annex II General Circulation	Gen. Ed. - CBA	GC HF 5415.157 .B87 1994 (Browse shelf(Opens below))	c.1	Available		NULIB000000935

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Includes index.

This primer presents current developments in the field of quality management. It gives readers an inside look at: quality in manufacturing, quality in service, quality in Japan and Europe, and quality strategies. It also profiles select firms that have won the Baldrige Award.

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