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Operations management in tourism and hospitality / John Paul Buenaventura and Liberty Buenaventura-Gutierrez

By: Contributor(s): Material type: TextTextPublication details: Intramuros, Manila, Philippines : Mindshapers Co. Inc., c2023Description: x, 164 pages ; 26 cmISBN:
  • 9789719655374
Subject(s): LOC classification:
  • TX 911.3.M27 .B84 2023
Contents:
Lesson 1. Operations Management in Hospitality -- Lesson 2. Quality Service operations in tourism and hospitality -- Lesson 3. Recruitment in hospitality industry -- Lesson 4. Training & Developing Employees in Hospitality Industry -- Lesson 5. Employee Discipline -- Lesson 6. Operations strategy in Tourism and hospitality industry -- Lesson 7. Quality Management and control -- Lesson 8. Budget -- Lesson 9. Productivity -- Lesson 10 Efficiency and effectiveness -- Lesson 11. Supply Chain Operations -- Lesson 12. Sales Performance monitoring and labor cost -- Reference.
Summary: The course focuses on the basic concepts, issues and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main Filipiniana Gen. Ed - CTHM FIL TX 911.3.M27 .B84 2023 (Browse shelf(Opens below)) c.1 Available NULIB000018965

Includes bibliographical references.

Lesson 1. Operations Management in Hospitality -- Lesson 2. Quality Service operations in tourism and hospitality -- Lesson 3. Recruitment in hospitality industry -- Lesson 4. Training & Developing Employees in Hospitality Industry -- Lesson 5. Employee Discipline -- Lesson 6. Operations strategy in Tourism and hospitality industry -- Lesson 7. Quality Management and control -- Lesson 8. Budget -- Lesson 9. Productivity -- Lesson 10 Efficiency and effectiveness -- Lesson 11. Supply Chain Operations -- Lesson 12. Sales Performance monitoring and labor cost -- Reference.

The course focuses on the basic concepts, issues and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers.

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