The Next frontier of restaurant management : harnessing data to improve guest service and enhance the employee experience / edited by Alex Susskind and Mark Maynard
Material type:
TextPublication details: Ithaca : Cornell University Press, c2019Description: x, 241 pages : illustrations ; 23 cmISBN: - 9781501736513
- TX 911.3.M27 .N49 2019
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National University - Manila | LRC - Main General Circulation | Hospitality Management | GC TX 911.3.M27 .N49 2019 (Browse shelf(Opens below)) | c.1 | Available | NULIB000018706 |
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| GC TX 911.3.M27 .M34 2017 The analytic hospitality executive : implementing data analytics in hotels and casinos / | GC TX 911.3.M27 .M36 2008 Managing food and nutrition services : for the culinary, hospitality, and nutrition professions / | GC TX 911.3.M27 .M55 2006 Managing the lodging operation / | GC TX 911.3.M27 .N49 2019 The Next frontier of restaurant management : harnessing data to improve guest service and enhance the employee experience / | GC TX 911.3.M27 .P46 2015 Starting and running a restaurant / | GC TX 911.3.M27 .P76 2007 c.1 Professional front office management / | GC TX 911.3.M27 .P76 2007 c.2 Professional front office management / |
Includes index.
Introduction : our evolving service environment -- How organizational standards and coworker support improve restaurant service / Alex M. Susskind, K. Michele Kacmar, and Carl P. Borchgrevink -- Guest satisfaction and restaurant performance / Sachin Gupta, Edward McLaughlin, and Miguel Gomez -- The relationship of service providers' perceptions of service climate to guest satisfaction, return intentions, and firm performance / Alex M. Susskind, K. Michele Kacmar, and Carl P. Borchgrevink -- A look at the relationship between service failures, guest satisfaction, and repeat-patronage intentions of casual dining guests / Alex M. Susskind and Anthony Viccari -- Communication richness : why some guest complaints go straight to the top and other do not / Alex M. Susskind -- Examining the effects of full-spectrum lighting in a restaurant / Stephani K.A. Robson and Sheryl E. Kimes -- Don't sit so close to me : restaurant table characteristics and guest satisfaction / Stephani K.A. Robson and Sheryl E. Kimes -- Customer-facing payment technology in the US restaurant industry / Sheryl E. Kimes and Joel E. Collier -- Guests' reactions to tabletop technology in full-service restaurants / Alex M. Susskind, Saqib Awan, Ron Parikh, and Rajat Suri -- The influence of tabletop technology in full-service restaurants / Alex M. Susskind and Benjamin Curry -- Conclusion : the human function.
Provides managers, employees, and students with tools to better understand the complexities of the restaurant business and how to use those tools to improve business operations.
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