Amazon cover image
Image from Amazon.com

Quality service management in tourism and hospitality industry / Chester Dave G. Arenas

By: Material type: TextTextPublication details: Manila, Philippines : Edric Publishing House, c2021Description: 113 pages ; 25 cmISBN:
  • 9786218179141
Subject(s): LOC classification:
  • TX 911.3.M27 .A74 2021
Contents:
Chapter 1 : Introduction to total quality management in hospitality and tourism industry -- Chapter 2 : Significance of quality in hospitality and tourism industry -- Chapter 3 : The concept of service quality -- Chapter 4 : Customer service strategy -- Chapter 5 : Managing service staff -- Chapter 6 : Professional service skills -- Chapter 7 : Understanding service applications.
Summary: This book includes significance of quality in hospitality and tourism industry, most famous models that measures quality service, role of service in the hospitality industry, major objectives of hospitality performance, guidelines in providing great experience for guest, process of hiring and managing hospitality staff, strategies to motivate and empower and empower employees in the hospitality industry.
Item type: Books
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main Filipiniana Gen. Ed - CTHM FIL TX 911.3.M27 .A74 2021 (Browse shelf(Opens below)) c.1 Available NULIB000018297

Includes bibliographical references.

Chapter 1 : Introduction to total quality management in hospitality and tourism industry -- Chapter 2 : Significance of quality in hospitality and tourism industry -- Chapter 3 : The concept of service quality -- Chapter 4 : Customer service strategy -- Chapter 5 : Managing service staff -- Chapter 6 : Professional service skills -- Chapter 7 : Understanding service applications.

This book includes significance of quality in hospitality and tourism industry, most famous models that measures quality service, role of service in the hospitality industry, major objectives of hospitality performance, guidelines in providing great experience for guest, process of hiring and managing hospitality staff, strategies to motivate and empower and empower employees in the hospitality industry.

There are no comments on this title.

to post a comment.