Total quality management : key concepts and case studies / D. R. Kiran

1.Total quality management: an overview -- 2.Evolution of total quality management -- 3.Quality gurus -- 4.Leadership and TQM -- 5.Scientific management -- 6.System approach to management theory -- 7.Strategic planning -- 8.Cost of quality -- 9.Organization for TQM -- 10.Customer satisfaction -- 11.Total employee involvement -- 12.Supplier partnership -- 13.Total productive maintenance -- 14.Quality awards -- 15.Quality circles -- 16.Fundamentals of statistics: Part 1 -- 17.Fundamentals of statistics: Part 2 -- 18.Process capability -- 19.Inward inspection -- 20.Seven traditional tools of TQM -- 21.The seven modern tools of TQM -- 22.Kaizen and continuous improvement -- 23.5S -- 24.Six Sigma -- 25.Lean management -- 26.Failure modes and effects analysis -- 27.Reliability engineering -- 28.Business process reengineering -- 29.Benchmarking -- 30.Quality function deployment -- 31.Quality loss function -- 32.Design for quality -- 33.Value engineering -- 34.ISO 9000 quality systems --35.ISO 14000 quality systems -- 36.Terminology used in Japanese management practices.

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.