Total quality management : concepts, strategy and implementation for operational excellence / Sunil Sharma

By:

Sharma, Sunil [author]

Material type: Text

TextPublication details: New Delhi, India : Sage, c2018Description: xxxi, 436 pages : illustrations ; 24 cmISBN:

9789351502814

Subject(s):

TOTAL QUALITY MANAGEMENT

LOC classification:

HD 62.15 .S53 2018

Contents:

Chapter 1: TQM: Evolution, models and frameworks -- Chapter 2: TQM and design -- Chapter 3: TQM and organisation -- Chapter 4: TQM and purchasing and supply management -- Chapter 5: Statistical process control -- Chapter 6: The six sigma approach -- Chapter 7: TQM and advanced manufacturing technology and systems -- Chapter 8: TQM and the customer -- Chapter 9: Toolkit for TQM -- Chapter 10: Quality management systems -- Chapter 11: Concurrent implementation of QMS, EMS, and OHSAS: integrated management systems.

Summary: Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.

Item type:

Books

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	National University - Manila	LRC - Main General Circulation	Hospitality Management	GC HD 62.15 .S53 2018 (Browse shelf(Opens below))	c.1	Available		NULIB000017805

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Previous	GC HD 60.7 .H36 2019 This is revenue management /	GC HD 62.5 .M44 2013 The Entrepreneurial instinct : how everyone has the innate ability to start a successful small business /	GC HD 62.15 .B47 2019 TQM : total quality management /	GC HD 62.15 .S53 2018 Total quality management : concepts, strategy and implementation for operational excellence /	GC HD 9011.5 .F66 2004 Food supply chain management /	GC HD 42 .G66 2019 Crisis management : global practices for business /	GC HD 45 .O86 2021 c.1 Applied business tools and technology /	Next

Includes index.

Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.

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