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Service management: operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev K. Bordoloi
Material type:
TextPublication details: New York : McGraw Hill Education, c2015Edition: Eight EditionDescription: xviii, 524 pages ; 27 cmISBN: - 9789814714051
- HD 9980.5 .F58 2015
Contents:
Part 1. Understanding services -- Part 2. Designing the service enterprise -- Part 3. Managing service operations -- Part 4. Quantitative models for service management.
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National University - Manila | LRC - Annex General Circulation | Tourism Management | GC HD 9980.5 .F58 2015 (Browse shelf(Opens below)) | c.1 | Available | NULIB000013905 |
Browsing LRC - Annex shelves, Shelving location: General Circulation, Collection: Tourism Management Close shelf browser (Hides shelf browser)
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| GC GV 75 .V48 2017 Leisure, sport and tourism, politics policy and planning / | GC HD 30.4 .S43 2016 Research methods for business : a skill-building approach / | GC HD 9980.5 .F58 2015 Service management: operations, strategy, information technology / | GC HD 53 .B47 2015 Innovation and entrepreneurship / | GC HF 5387 .H45 2013 Ethics and corporate social responsibility in the meetings and events industry / | GC HF 5823 .K37 2013 c.1 Advertising and sales promotion / |
Includes index.
Part 1. Understanding services -- Part 2. Designing the service enterprise -- Part 3. Managing service operations -- Part 4. Quantitative models for service management.
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