Communication case studies for health care professionals: An applied approach / Michael P. Pagano

Includes index.

Cover; Title; Copyright; Contents; Preface; How to Use This Book; For the Classroom; For a Small Group; Individually; Share Communication Case Studies for Health Care Professionals, Second Edition: An Applied Approach; Section I: Provider Communication; Communication Theory-Interpersonal Communication; Bibliography; Chapter 1: Learning to Talk Like a Health Care Provider; Initial Interaction; Role Play and/or Analyze the Following Example; Discussion Questions; Interactive Activity; Interaction Rewrite; Enhanced Interpersonal Communication; Follow-Up Discussion; Key Points. Take-Away ConsiderationsChapter 2: See One, Do One, Teach One; Initial Interaction; Role Play and/or Analyze the Following Example; Discussion Questions; Interactive Activity; Interaction Rewrite; Enhanced Interpersonal Communication; Follow-Up Discussion; Key Points; Take-Away Considerations; Chapter 3: The Biomedical Model; Initial Interaction; Role Play and/or Analyze the Following Example; Discussion Questions; Interactive Activity; Interaction Rewrite; Enhanced Interpersonal Communication; Follow-Up Discussion; Key Points; Take-Away Considerations; Chapter 4: The Biopsychosocial Model. Initial InteractionRole Play and/or Analyze the Following Example; Discussion Questions; Interactive Activity; Interaction Rewrite; Enhanced Interpersonal Communication; Follow-Up Discussion; Key Points; Take-Away Considerations; Chapter 5: Autonomy Is a Myth; Initial Interaction; Role Play and/or Analyze the Following Example; Discussion Questions; Interactive Activity; Interaction Rewrite; Enhanced Interpersonal Communication; Follow-Up Discussion; Key Points; Take-Away Considerations; Chapter 6: Bad News; Initial Interaction; Role Play and/or Analyze the Following Example. Discussion QuestionsInteractive Activity; Interaction Rewrite; Enhanced Interpersonal Communication; Follow-Up Discussion; Key Points; Take-Away Considerations; Chapter 7: Closings; Initial Interaction; Role Play and/or Analyze the Following Example; Discussion Questions; Interactive Activity; Interaction Rewrite; Enhanced Interpersonal Communication; Follow-Up Discussion; Key Points; Take-Away Considerations; Chapter 8: Follow-Up; Initial Interaction; Role Play and/or Analyze the Following Example; Discussion Questions; Interactive Activity; Interaction Rewrite. Enhanced Interpersonal CommunicationFollow-Up Discussion; Key Points; Take-Away Considerations; Chapter 9: I've Got the License, So We're Doing It My Way; Initial Interaction; Role Play and/or Analyze the Following Example; Discussion Questions; Interactive Activity; Interaction Rewrite; Enhanced Interpersonal Communication; Follow-Up Discussion; Key Points; Take-Away Considerations; Chapter 10: I Just Need to Put Your Information in the Computer; Initial Interaction; Role Play and/or Analyze the Following Example; Discussion Questions; Interactive Activity; Interaction Rewrite.

The importance of good communication between health professionals and patients has been well documented. Not only does it foster patient satisfaction, it can have a profound effect on health outcomes. This casebook/workbook helps students, faculty, and health care providers to assess and practice key interpersonal and health communication skills. It presents 45 communication scenarios for students to critique and rewrite in order to enhance the interpersonal relationships of participants. The second edition builds on the first with the addition of 11 new cases and theoretical discussions of interpersonal, gender, intercultural, organizational, and media communication. Additionally, the new edition analyzes each scenario in detail to facilitate broader use by an interprofessional team and expand awareness of the specific skills needed by each health care professional. The new Take-Away Considerations feature at the end of each case study reinforces an understanding of the elements of effective communication. With an eye to time management, each chapter includes effective and ineffective examples of interpersonal communication and interpersonal relationship building. Cases follow the same format including theoretical underpinnings of a particular skill or set of communication skills, an overview of key topics, initial interaction (for role play or analysis), discussion questions (with space for answers), interactive activities and an alternate interaction highlighting more effective communication behaviors, follow-up discussion, key points, and Take-Away Considerations. Scenarios can be used for role play and follow-up discussion in the classroom, for small group work, or individually, as well as in the simulation center and for interprofessional education courses.