Hospitality management : A brief introduction / Roy C. Wood
Material type:
TextPublication details: Los Angeles, California : Sage, c2015Description: xvi, 191 pages ; 24 cmISBN: - 9781446246955
- TX 911.3.M27 .W66 2015
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National University - Manila | LRC - Main General Circulation | Hospitality Management | GC TX 911.3.M27 .W66 2015 (Browse shelf(Opens below)) | c.1 | Available | NULIB000011937 |
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| GC TX 911.3.M27 .W45 2000 Hotel/motel operations : an overview / | GC TX 911.3.M27 .W46 2007 Food service management : how to succeed in the high-risk restaurant business : by someone who did / | GC TX 911.3.M27 .W66 1997 Working in hotels and catering / | GC TX 911.3.M27 .W66 2015 Hospitality management : A brief introduction / | GC TX 911.3.M33 .H35 1996 Math principles for food service occupations / | GC TX 911.3.M45 .M38 2009 Fundamentals of menu planning / | GC TX 911.3.P4 .B64 2007 Human resource management in the hospitality industry : an introductory guide / |
Includes bibliographical references and index.
Chapter 1: Where are we going? The nature of hospitality management -- Chapter 2: What kind of industry? Structure, strategy and the nature of the hospitality industry -- Chapter 3: A people business? Human resources in the hospitality sector -- Chapter 4: Is your room alright? Accommodation management in hospitality -- Chapter 5: Are you enjoying your meal? Food and beverage management in hospitality -- Chapter 6: Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Chapter 7: Can I speak to whoever's in charge? The role of management in hospitality -- Chapter 8: So you give degrees to waiters? Hospitality management education -- Chapter 9: Conclusion: the proof of the pudding?
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