Managing for quality and performance excellence / James R. Evans and William Lindsay
Material type:
TextPublication details: Australia : South-Western Cengage Learning, c2014Edition: Ninth editionDescription: xxi, 697 pages ; 26 cmISBN: - 9781285094595
- TS 156 .E93 2014
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National University - Manila | LRC - Annex II General Circulation | Gen. Ed. - CBA | GC TS 156 .E93 2014 c.2 (Browse shelf(Opens below)) | c.2 | Available | NULIB000009653 |
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| GC TS 155 .S74 2014 c.2 Operations management : an Asian perspective / | GC TS 155 .S74 2014 c.3 Operations management : an Asian perspective / | GC TS 156 .C47 2014 The Certified quality process analyst handbook / | GC TS 156 .E93 2014 c.2 Managing for quality and performance excellence / | GC TS 156 .H89 1994 ISO 9000 : motivating the people, mastering the process, achieving registration / | GC TS 156 .M45 1992 Process management : methods for improving products and service / | GC TS 156 .Y36 2004 Multivariate statistical methods in quality management / |
Includes bibliographical references and index.
Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence
The ninth edition of Managing for quality and performance excellence continues to embrace fundamental principles, criteria, and historical foundations of total quality, while proving a foundation for understanding and applying technical tools and performance excellence from an enterprise perspective.
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