Successful management of large clerical operations : (Record no. 3169)

MARC details
000 -LEADER
fixed length control field 01833nam a2200217Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field NULRC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250520094816.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250520s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 70608318
040 ## - CATALOGING SOURCE
Transcribing agency NULRC
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF 5547 .S73 1981
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Stankard, Martin F.
Relator term author
245 #0 - TITLE STATEMENT
Title Successful management of large clerical operations :
Remainder of title a guide to effective service transaction systems /
Statement of responsibility, etc. Martin F. Stankard
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. McGraw Hill Education,
Date of publication, distribution, etc. c1981
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 268 pages :
Other physical details illustrations ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Section 1. Service Transaction Systems -- Section 2. Four Management Responsibilities -- Section 3. Analysis and Planning tools -- Section 4. System Studies and Implementation of Improvement -- Section 5. Toward a More Scientific Understanding of service Operations.
520 ## - SUMMARY, ETC.
Summary, etc. This book seeks to help managers and other professionals responsible for operating, improving, or studying large labor-intensive service organizations. The book is concerned with the mix of workers, procedures, machines (including computers), and especially management which renders service in retail, financial, governmental, and similar sectors. New concepts and techniques are offered as a reference and a guide for managers and systems analysts to double-check their thinking, to stimulate new and better approaches to system design, and to aid diagnosis and analysis of existing systems and problems. The use of computers in service organizations is not dealt with here although the potential for this use is vast. Computers and other information-handling tools are vital links in many service processing chains. At present, however, they rarely make up the whole chain.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element OFFICE MANAGEMENT
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Source of acquisition Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Library of Congress Classification     Gen. Ed. - CBA LRC - Annex National University - Manila Relegation Room 04/18/2011 Reaccessioned   GC HF 5547 .S73 1981 NULIB000000928 05/20/2025 c.1 05/20/2025 Books