Ask & deliver : (Record no. 21935)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01782nam a2200217Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NULRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250520103032.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250520s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9798887500201 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NULRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5718 .O27 2023 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | O'Brien, Mary Ann |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | Ask & deliver : |
| Remainder of title | discover the heart of your business by listening to the voice of your customer / |
| Statement of responsibility, etc. | Mary Ann O'Brien |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | South Carolina : |
| Name of publisher, distributor, etc. | Forbes Books, Charleston, |
| Date of publication, distribution, etc. | c2023 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 188 pages ; |
| Dimensions | 24 cm. |
| 365 ## - TRADE PRICE | |
| Price amount | PHP1344 |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Intro -- Praise for Ask & Deliver -- Title Page -- Copyright Page -- Dedication -- Contents -- Introduction -- Chapter 1: Iowa -- Chapter 2: California -- Chapter 3: Gateway Redux -- Chapter 4: Omaha -- Chapter 5: Taking Flight -- Chapter 6: Building Bridges -- Chapter 7: Moonshot -- Chapter 8: Lockdown -- Conclusion: To Infinity and Beyond -- Acknowledgements -- About the Author -- Contact Mary Ann O'brien |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | In the book, O'Brien demonstrates how directly asking the people who buy from you what they want from your business, listening to what they say, and then designing your customer experience accordingly has the power to transform your brand and spark exponential growth.The book follows the evolution of both OBI and the O.VoC through several iterations, beginning when O'Brien first developed the survey for Gateway Computers, in hopes of pinpointing where the once-beloved company had gone wrong with its customers. O'Brien quickly learned that the insights gleaned from the survey data--customer data--were like gold, providing a roadmap to bring Gateway back from the brink by putting the customer at the center of everything they did. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CONSUMERS RESEARCH |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Communication | LRC - Annex | National University - Manila | General Circulation | 05/29/2024 | Purchased - Fully Booked | 1344.00 | GC HF 5718 .O27 2023 | NULIB000019694 | 05/20/2025 | c.1 | 05/20/2025 | Books |