Hotel operations management / (Record no. 20632)

MARC details
000 -LEADER
fixed length control field 02362nam a2200253Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field NULRC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250520103003.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250520s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9789813136625
040 ## - CATALOGING SOURCE
Transcribing agency NULRC
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number TX 911.3.M27 .H39 2020
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Hayes, David K.
Relator term author
245 #0 - TITLE STATEMENT
Title Hotel operations management /
Statement of responsibility, etc. David K. Hayes, Jack D. Ninemeier and Allisha A. Miller
250 ## - EDITION STATEMENT
Edition statement Third Edition
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. United Kingdom :
Name of publisher, distributor, etc. Pearson Education,
Date of publication, distribution, etc. c2020
300 ## - PHYSICAL DESCRIPTION
Extent xix, 595 pages ;
Dimensions 26 cm.
365 ## - TRADE PRICE
Price amount PHP1078
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes index.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note 1. Overview of the hotel industry -- 2. The Guest service imperative -- 3. The Hotel General manager -- 4. General Managers are leaders -- 5. Human Resources -- 6. Accounting -- 7. Revenue Management -- 8. Sales and Marketing -- 9. The front office -- 10. Housekeeping -- 11. Food and beverage -- 12. Property operation and maintenance -- 13. Personal safety and property security -- 14. Franchise agreements and management contracts -- 15. Managing in the Global hotel industry.
520 ## - SUMMARY, ETC.
Summary, etc. Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotels-and their own-success.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element HOTEL MANAGEMENT
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Ninemeier, Jack D. ;Miller, Allisha A.
Relator term co-author;co-author
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Library of Congress Classification     Gen. Ed - CTHM LRC - Main National University - Manila General Circulation 04/07/2022 Purchased - C&E 1078.00   GC TX 911.3.M27 .H39 2020 NULIB000018391 05/20/2025 c.1 05/20/2025 Books