Study guide to accompany supervision in the hospitality industry / (Record no. 20406)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02104nam a2200241Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NULRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250520102958.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250520s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781119148470 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NULRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX 911.3.P4 .W35 2017 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Walker, John R. |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | Study guide to accompany supervision in the hospitality industry / |
| Statement of responsibility, etc. | John R. Walker, Jack E. Miller and Jonathan Davey. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Eighth edition. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Hoboken, New Jersey : |
| Name of publisher, distributor, etc. | John Wiley & Son, Inc., |
| Date of publication, distribution, etc. | c2017 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | iv, 169 pages ; |
| Dimensions | 28 cm. |
| 365 ## - TRADE PRICE | |
| Price amount | USD37.37 |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1.The supervisor as manager -- 2.The supervisor as leader -- 3.Planning, organizing and goal setting -- 4.Communicating effectively -- 5.Equal opportunity laws and diversity -- 6.Recruitment, selection and orientation -- 7.Performance effectiveness -- 8.Motivation -- 9.Supervising teams, team building and coaching -- 10.Employee training and development -- 11.Conflict management, resolution and prevention -- 12.Discipline -- 13.Decision making and control -- 14.Delegating. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The book focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on–the–job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | HOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENT |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Miller, Jack E.;Davey, Jonathan |
| Relator term | co-author;co-author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books - Reference |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Hospitality Management | LRC - Main | National University - Manila | Reference | 06/09/2021 | Purchased - Amazon | 37.37 | REF TX 911.3.P4 .W35 2017 | NULIB000018165 | 05/20/2025 | c.1 | 05/20/2025 | Books - Reference |