Cases in hospitality management : (Record no. 15876)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02645nam a2200229Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NULRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250520102817.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250520s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 047168693X |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NULRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX 911.3 .H56 2006 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hinkin, Timothy R. |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | Cases in hospitality management : |
| Remainder of title | a critical incident approach / |
| Statement of responsibility, etc. | Timothy R. Hinkin |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Second Edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Jersey : |
| Name of publisher, distributor, etc. | John Wiley & Son, Inc., |
| Date of publication, distribution, etc. | c2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 157 pages ; |
| Dimensions | 23 cm. |
| 365 ## - TRADE PRICE | |
| Price amount | USD37.99 |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | PART ONE: ETHICS. Case 1. Sunspot Resorts. Case 2. The Hawaiian Village. Case 3. A Dog-Eat-Dog World. Case 4. Seaside Plantations. Case 5. The Decision to Serve -- PART TWO: TRAINING AND DEVELOPMENT. Case 6. The Promotion Decision. Case 7. The Swimming Pool. Case 8. Spas International. Case 9. The Apprentice Chef. Case 10. Bongo's -- PART THREE: REWARD SYSTEMS. Case 11. The University Conference Center. Case 12. The New Sales Manager. Case 13. The Incentive System. Case 14. The River Walk Cafe. Case 15. The Cedars -- PART FOUR: COMMUNICATION. Case 16. The Shared Suite. Case 17. Leaving From Rome. Case 18. Room Service, Please. Case 19. The Wounded Bird. Case 20. The Three Hour Brunch -- PART FIVE: POLICIES. Case 21. The Service Guarantee. Case 22. The Parking Lot. Case 23. Bank of USA. Case 24. The Minibar Charge. Case 25. 100 Occupancy -- PART SIX: GROUP DYNAMICS. Case 26. The Reinstatement. Case 27. The Job Opening. Case 28. The Suarro Inn. Case 29. Burrito Sisters. Case 30. The Department Meeting -- PART SEVEN: TECHNOLOGY. Case 31. The Amateur Travel Agent. Case 32. The Concierge's Computer. Case 33. Direct Deposit. Case 34. The Wireless Internet. Case 35. Casino CRM -- PART EIGHT: PROCESS ANALYSIS. Case 36. The Broadbeach. Case 37. The Tarragassett Inn. Case 38. The Tour Voucher. Case 39. The Headwaiter. Case 40. The Mystery Shopper -- PART NINE: SERVICE EXEMPLARS. Case 41. The CD Player. Case 42. Special Needs. Case 43. First Class Upgrade. Case 44. The Spanish Homework. Case 45. The Antler Hotel -- PART TEN: SERVICE RECOVERY. Case 46. The Stolen Sunglasses. Case 47. The ICO Conference. Case 48. The Airline's Response. Case 49. It Stinks. Case 50. Rob Jones Corporation. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Your guide to becoming an effective hospitality manager The hospitality industry is a "people" business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | HOSPITALITY INDUSTRY -- UNITED STATES -- MANAGEMENT -- CASE STUDIES |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Hospitality Management | LRC - Main | National University - Manila | General Circulation | 06/14/2017 | Purchased - Amazon | 37.99 | GC TX 911.3 .H56 2006 | NULIB000013635 | 05/20/2025 | c.1 | 05/20/2025 | Books |