An assessment of the ISO 9001:2008 certification process of national university as perceived by the teaching and non teaching personnel: basis for improvement in quality management /

Hernandez, Roel U.

An assessment of the ISO 9001:2008 certification process of national university as perceived by the teaching and non teaching personnel: basis for improvement in quality management / Roel U. Hernandez - Manila : National University, 2010 - xviii, 100 leaves : 28 cm.

Research Method: Descriptive Method.

Includes bibliographical references.

Title Page -- Approval Sheet -- Acknowledgement -- Dedication -- Abstract -- Table of Contents -- List of Tables -- List of Figures -- Chapter 1: The Problem and its Setting -- Chapter 2: Review of Related Literature and Studies -- Chapter 3. Research Design and Methodology -- Chapter 4. Presentation, Analysis and Interpretation -- Chapter 5. Summary, Conclusions and Recommendations -- Bibliography -- Appendices -- Curriculum Vitae .

The study employed One Hundred Twenty Nine Respondents. Employees, both teaching and non-teaching, who are currently employed during the school year 2009-2010.

GSD CEAS EDD .H47 2010 c.2