Hospitality and restaurant management : competency guide /

Hospitality and restaurant management : competency guide / National Restaurant Association Educational Foundation - Upper Saddle River, New Jersey : Pearson/Prentice Hall, c2007 - xii, 257 pages : illustrations ; 27 cm.

Includes index.

The dynamics of leadership in the hospitality and restaurant industry -- Goal setting in the hospitality and restaurant industry -- Communicating effectively as a leader and manager -- Managing compensation -- Managing terminations -- Motivation and employee development -- Win-win scheduling practices -- Teamwork in the foodservice and hospitality workplace -- Dimensions of problem solving -- Planning and conducting effective meeting.

9780132283809


HOSPITALITY INDUSTRY -- MANAGEMENT

TX 901 .H67 2007