An Introduction to restaurant management : Customers, operations, and employees /
Mill, Robert Christie
An Introduction to restaurant management : Customers, operations, and employees / Robert Christie Mill - Third Edition - New Jersey : Pearson Prentice-Hall, c2007 - xx, 443 pages : illustrations ; 24 cm.
Includes index.
Chapter 1. An introduction -- Chapter 2. On understanding the customer -- Chapter 3. On developing a marketing plan -- Chapter 4. On promoting the operation -- Chapter 5. On pricing and designing the menu -- Chapter 6. On delivering quality service -- Chapter 7. About the physical facility -- Chapter 8. About food and beverage: from supplier to customer -- Chapter 9. The kitchen equipment and interiors: selection, maintenance, and energy management -- Chapter 10. About sanitation and food safety -- Chapter 11. On controlling costs -- Chapter 12. On employee selection -- Chapter 13. On training and development -- Chapter 14. On motivating the employee -- Chapter 15. The restaurant manager
9789810698430
RESTAURANT MANAGEMENT
TX 911.3.M24 .M55 2007
An Introduction to restaurant management : Customers, operations, and employees / Robert Christie Mill - Third Edition - New Jersey : Pearson Prentice-Hall, c2007 - xx, 443 pages : illustrations ; 24 cm.
Includes index.
Chapter 1. An introduction -- Chapter 2. On understanding the customer -- Chapter 3. On developing a marketing plan -- Chapter 4. On promoting the operation -- Chapter 5. On pricing and designing the menu -- Chapter 6. On delivering quality service -- Chapter 7. About the physical facility -- Chapter 8. About food and beverage: from supplier to customer -- Chapter 9. The kitchen equipment and interiors: selection, maintenance, and energy management -- Chapter 10. About sanitation and food safety -- Chapter 11. On controlling costs -- Chapter 12. On employee selection -- Chapter 13. On training and development -- Chapter 14. On motivating the employee -- Chapter 15. The restaurant manager
9789810698430
RESTAURANT MANAGEMENT
TX 911.3.M24 .M55 2007