Total quality management /
Evans, James R.
Total quality management / James R. Evans and William M. Lindsay - Andover, Mass. : Cengage Learning Asia Pte Ltd, c2013
Preface -- Part 1 The quality system -- Chapter 1 Introduction to quality -- Chapter 2 Philosophies and frameworks -- Chapter 3 Total quality in organizations -- Part 2 The management system -- Chapter 4 Focusing on customers -- Chapter 5 Process management -- Chapter 6 Performance measurement and strategic information management -- Chapter 7 Building and sustaining performance excellence in organizations -- Part 3 Six sigma and the technical system -- Chapter 8 Principles of six sigma -- Chapter 9 Design for six sigma -- Chapter 10. Tools for process improvement -- Appendixes
This edition of quality control and management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Bladridge Criteria, while providing a foundation for understanding and applying Six Sigma.
9789814441001
TOTAL QUALITY MANAGEMENT
HD 62.15 .E93 2013
Total quality management / James R. Evans and William M. Lindsay - Andover, Mass. : Cengage Learning Asia Pte Ltd, c2013
Preface -- Part 1 The quality system -- Chapter 1 Introduction to quality -- Chapter 2 Philosophies and frameworks -- Chapter 3 Total quality in organizations -- Part 2 The management system -- Chapter 4 Focusing on customers -- Chapter 5 Process management -- Chapter 6 Performance measurement and strategic information management -- Chapter 7 Building and sustaining performance excellence in organizations -- Part 3 Six sigma and the technical system -- Chapter 8 Principles of six sigma -- Chapter 9 Design for six sigma -- Chapter 10. Tools for process improvement -- Appendixes
This edition of quality control and management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Bladridge Criteria, while providing a foundation for understanding and applying Six Sigma.
9789814441001
TOTAL QUALITY MANAGEMENT
HD 62.15 .E93 2013