The Total quality protfolio : The senior executive's guide to implementing quality.
The Total quality protfolio : The senior executive's guide to implementing quality.
- Switzerland : Strategic Direction Publishers Ltd., [c?]
- 212 pages : illustrations ; 30 cm
Introduction -- Getting started with total quality -- Quality's leading thinkers -- The total quality model in services and manufacturing -- Achieving a customer focus -- Applying quality standards -- Extending quality : around the world and across the organization
Total quality is the definitive tool for organizations that want to survive and prosper into the 21st century.
TOTAL QUALITY MANAGEMENT
HD 62.15 .S73 [c?]
Introduction -- Getting started with total quality -- Quality's leading thinkers -- The total quality model in services and manufacturing -- Achieving a customer focus -- Applying quality standards -- Extending quality : around the world and across the organization
Total quality is the definitive tool for organizations that want to survive and prosper into the 21st century.
TOTAL QUALITY MANAGEMENT
HD 62.15 .S73 [c?]