Hospitality today : an introduction /
Angelo, Rocco M.
Hospitality today : an introduction / Rocco M. Angelo and Andrew N. Vladimir - Sixth Edition - Michigan : American Hotel & Lodging, c2007 - xxxiv, 560 pages : color illustrations ; 24 cm.
Includes index.
Part 1. Introduction. Service makes the difference ; The travel and tourism industry ; Exploring hospitality careers -- Part 2. Hospitality organizations. Understanding the restaurant industry ; Restaurant organization and management ; Understanding the world of hotels ; Hotel organization and management ; Club management ; An introduction to the meetings industry ; Floating resorts : the cruise line business ; Gaming and casino hotels -- Part 3. Hospitality management. Managing and leading hospitality enterprises ; Managing human resources ; Marketing hospitality ; How management companies manage hotels ; Franchising is big business ; Ethics in hospitality management.
9780866122948
HOSPITALITY INDUSTRY -- MANAGEMENT
TX 911.3.M27 .A54 2007
Hospitality today : an introduction / Rocco M. Angelo and Andrew N. Vladimir - Sixth Edition - Michigan : American Hotel & Lodging, c2007 - xxxiv, 560 pages : color illustrations ; 24 cm.
Includes index.
Part 1. Introduction. Service makes the difference ; The travel and tourism industry ; Exploring hospitality careers -- Part 2. Hospitality organizations. Understanding the restaurant industry ; Restaurant organization and management ; Understanding the world of hotels ; Hotel organization and management ; Club management ; An introduction to the meetings industry ; Floating resorts : the cruise line business ; Gaming and casino hotels -- Part 3. Hospitality management. Managing and leading hospitality enterprises ; Managing human resources ; Marketing hospitality ; How management companies manage hotels ; Franchising is big business ; Ethics in hospitality management.
9780866122948
HOSPITALITY INDUSTRY -- MANAGEMENT
TX 911.3.M27 .A54 2007