Gower handbook of quality management /
Gower handbook of quality management /
edited by Dennis Lock
- Hampshire, England : Gower Publishing Company LTD., c1994
- xxxi, 790 pages : illustrations ; 25 cm.
Includes index.
1. The Quality Concept and Objectives / Frank Price -- 2. Total Quality Management / John Oakland -- 3. Corporate Culture / Prabhu S. Guptara -- 4. Benchmarking / Sylvia Codling -- 5. Customer First A Strategy for Quality Service / Denis Walker -- 6. Quality-related Costs / John Edge and David J. Smith -- 7. Quality-related Benefits / Tim Seville -- 8. Budgeting for Quality / John D. Hunt -- 9. Statutory Provisions / David J. Smith -- 10. National and International Standards / Trevor C. Ashton -- 11. Quality Organization and Programmes / Don Harrison -- 12. Documentation and Records / Dennis Lock -- 13. Essential Quality Procedures / John Edge and David J. Smith -- 14. BS ISO 9000 Certification / Fred Havard -- 15. Quality Audits and Reviews / Gordon Staples -- 16. Design Objectives / Robin Plummer -- 17. Quality Control of Design / Robin Plummer -- 18. Product Reliability / David Newton -- 19. Software Quality and Reliability / David J. Smith -- 20. Value Engineering / Darek Celinski. -- 21. Quality Function Deployment / Angus Hill -- 22. Change Control / Dennis Lock -- 23. Quality of Bought-out Materials / Robin Plummer -- 24. Just-in-Time and Supplier Development / D.M. Lascelles and B.G. Dale -- 25. Handling, Storage, Packaging and Delivery / John Oxley -- 26. Quality of Bought-out Services / Robin Plummer -- 27. An Introduction to Statistics for Quality Applications / David Newton -- 28. Process Capability / David Newton -- 29. Control Charts: 1. Shewhart Charts / David Newton -- 30. Control Charts: 2. Cusum Charts / David Newton -- 31. Inspection / Robin Plummer -- 32. Functional Testing / Geoffrey Leaver -- 33. Inspection Tools and Equipment / Trevor Ashton -- 34. Metrology / Joyce Brick -- 35. Managing Nonconformities / Ray H. Spencer -- 36. Servicing / Gordon Staples -- 37. Common and Special Problems / John Edge -- 38. Quality Improvement: Lessons for Management / John Edge -- 39. Quality Improvement Activities and Techniques / John Edge. -- 40. Training for Quality / Darek Celinski -- 41. Lessons of Experience Learning from Others' Mistakes / Prabhu Guptara .
Gower Handbook of Quality Management captures the expertise of more than twenty experienced contributors and covers all important aspects of the subject. The text is presented in a practical, easy-to-read style and supported by numerous illustrations. In addition it contains a wealth of suggestions for further reading and a list of useful quality organizations.
566074516
ORGANIZATION AND ADMINISTRATION
TS 156.O68 .G6 1994
Includes index.
1. The Quality Concept and Objectives / Frank Price -- 2. Total Quality Management / John Oakland -- 3. Corporate Culture / Prabhu S. Guptara -- 4. Benchmarking / Sylvia Codling -- 5. Customer First A Strategy for Quality Service / Denis Walker -- 6. Quality-related Costs / John Edge and David J. Smith -- 7. Quality-related Benefits / Tim Seville -- 8. Budgeting for Quality / John D. Hunt -- 9. Statutory Provisions / David J. Smith -- 10. National and International Standards / Trevor C. Ashton -- 11. Quality Organization and Programmes / Don Harrison -- 12. Documentation and Records / Dennis Lock -- 13. Essential Quality Procedures / John Edge and David J. Smith -- 14. BS ISO 9000 Certification / Fred Havard -- 15. Quality Audits and Reviews / Gordon Staples -- 16. Design Objectives / Robin Plummer -- 17. Quality Control of Design / Robin Plummer -- 18. Product Reliability / David Newton -- 19. Software Quality and Reliability / David J. Smith -- 20. Value Engineering / Darek Celinski. -- 21. Quality Function Deployment / Angus Hill -- 22. Change Control / Dennis Lock -- 23. Quality of Bought-out Materials / Robin Plummer -- 24. Just-in-Time and Supplier Development / D.M. Lascelles and B.G. Dale -- 25. Handling, Storage, Packaging and Delivery / John Oxley -- 26. Quality of Bought-out Services / Robin Plummer -- 27. An Introduction to Statistics for Quality Applications / David Newton -- 28. Process Capability / David Newton -- 29. Control Charts: 1. Shewhart Charts / David Newton -- 30. Control Charts: 2. Cusum Charts / David Newton -- 31. Inspection / Robin Plummer -- 32. Functional Testing / Geoffrey Leaver -- 33. Inspection Tools and Equipment / Trevor Ashton -- 34. Metrology / Joyce Brick -- 35. Managing Nonconformities / Ray H. Spencer -- 36. Servicing / Gordon Staples -- 37. Common and Special Problems / John Edge -- 38. Quality Improvement: Lessons for Management / John Edge -- 39. Quality Improvement Activities and Techniques / John Edge. -- 40. Training for Quality / Darek Celinski -- 41. Lessons of Experience Learning from Others' Mistakes / Prabhu Guptara .
Gower Handbook of Quality Management captures the expertise of more than twenty experienced contributors and covers all important aspects of the subject. The text is presented in a practical, easy-to-read style and supported by numerous illustrations. In addition it contains a wealth of suggestions for further reading and a list of useful quality organizations.
566074516
ORGANIZATION AND ADMINISTRATION
TS 156.O68 .G6 1994