Front office : management and operations /
Ismail, Ahmed
Front office : management and operations / Ahmed Ismail - Philippine Edition - Andover, Mass. : Cengage Learning Asia Pte Ltd, c2010 - 304 pages : illustrations ; 23 cm.
Includes index.
Chapter 1. Hotels-Past and present -- Chapter 2. Hotel classifications -- Chapter 3. The hotel guest -- Chapter 4. The guest room -- Chapter 5. Hotel organization -- Chapter 6. Front office overview -- Chapter 7. Room rate structure -- Chapter 8. The property management system -- Chapter 9. Guest accounting -- Chapter 10. Night audit -- Chapter 11. Housekeeping -- Chapter 12. Reservations and forecasting -- Chapter 13. Measuring hotel performance -- Chapter 14. Guest service
9789814296564
HOTEL FRONT DESK PERSONNEL
TX 911.3.F75 .I86 2010
Front office : management and operations / Ahmed Ismail - Philippine Edition - Andover, Mass. : Cengage Learning Asia Pte Ltd, c2010 - 304 pages : illustrations ; 23 cm.
Includes index.
Chapter 1. Hotels-Past and present -- Chapter 2. Hotel classifications -- Chapter 3. The hotel guest -- Chapter 4. The guest room -- Chapter 5. Hotel organization -- Chapter 6. Front office overview -- Chapter 7. Room rate structure -- Chapter 8. The property management system -- Chapter 9. Guest accounting -- Chapter 10. Night audit -- Chapter 11. Housekeeping -- Chapter 12. Reservations and forecasting -- Chapter 13. Measuring hotel performance -- Chapter 14. Guest service
9789814296564
HOTEL FRONT DESK PERSONNEL
TX 911.3.F75 .I86 2010